Support

What is your inquiry about?
  • - select type of inquiry -
  • Pre-sale question
  • Bug report
  • E-mail delivery issue
  • File upload issue
  • Feature request
  • Feedback or other issue
- select type of inquiry -
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Please read the FAQ: Why is my form not sending emails? Most likely your solution is listed there.
Please read the FAQ: Why do I get an error message when uploading a file? Most likely your solution is listed there.
Please read the FAQ and Documentation before you ask for support!
Please read the FAQ and Documentation before you ask for support!
Before creating a ticket, test the issue on a clean installation of WordPress
Before creating a ticket, test the issue on a clean installation of WordPress
Purchase code
Should look like this: 3fc42956-61e3-462a-9e5f-7a18630dbb2a Where is my purchase code?
Envato Item Purchase Code...
Please enter your purchase code!
Please enter your purchase code!
If we require access to WordPress, FTP or Database you can choose and provide them below:
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Field is required!
WP login details:
Login URL (e.g: https://domain.com/wp-admin/)
Enter a valid WordPress login URL!
Enter a valid WordPress login URL!
Admin username
Enter the admin username
Enter the admin username
Admin password
Enter the admin password
Enter the admin password
FTP login details:
FTP host/IP
Enter the FTP host/IP
Enter the FTP host/IP
FTP username
Enter the FTP username
Enter the FTP username
FTP password
Enter the FTP password
Enter the FTP password
Database login details:
Database login URL
Enter the URL where we can login to the database
Enter the URL where we can login to the database
Database username
Enter the database username
Enter the database username
Database password
Enter the database password
Enter the database password
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Please give us your consent
Subject of inquiry
Subject
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Enter a subject!
Description (as detailed as possible)
Provide us with any important information such as URL, Form ID, and any steps to reproduce any possible issues you are facing.
Enter a description!
Enter a description!
If needed you can upload an export of your form, or any images that describes your issue(s)
You can export your form by editing your form and going to "Form Settings > Export & Import > Export".
Allowed file types: jpg, png, pdf, doc, docx, html, txt
Upload files...
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Field is required!
Your primary E-mail address so we can get in touch:
Primary E-mail address
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We need your E-mail address in order to get in touch!